Acumatica provides customers with several options for software licensing that include SaaS subscription, private cloud subscription (on-premise or hosted), and private perpetual license (on-premise or hosted). While it is good to have options for customers, committing to three different models can have several downsides.
Acumatica must commit to supporting and maintaining three different versions of the same product. Each of these options can have different upgrade cycles, support requirements, risk tolerances, and other factors.
Additionally, Acumatica leans so heavily on VARs that there is even more uncertainty with a VAR’s expertise in implementing and supporting one or more of these license options.
The private (on-premise) or hosted/hybrid cloud solutions should be non-starters for today’s businesses from financial and resource allocation perspectives. These solutions are single-tenant, they typically have costly and longer implementation timelines compared to true cloud alternatives, customers can experience version lock, and dedicated IT resources are required for management and upgrades.
Plus, upgrades are manual activities that involve redeploying the system across individual machines and re-implementing various customizations and integrations installed on the existing system. Also, there are hardware and storage requirements for the servers.
NetSuite is the original true cloud ERP solution. True cloud has a multi-tenant architecture, meaning there is a single instance of the application. Each customer/tenant can make customizations and configuration changes that are specified for their individual view. With a true cloud ERP, NetSuite customers experience the following benefits.
- Faster and less expensive implementations
- Seamless upgrades that carry customizations and integrations forward
- Hosted IT structure with very few maintenance requirements
- Always-on anywhere access
- Zero hardware or storage costs, and many others
Additionally, NetSuite provides customers with a pre-release version of the upgrades so they can become familiar with any changes before the upgrades take place in their system. This can be a monumental weight off of a customer’s shoulders because they do not have to test or risk breaking something in the live system.