When it comes to using an ERP, upgrades can be a significant thorn in the side of manufacturers. Especially if they are being forced to upgrade or if they are still using an on-premise system.
One example of a challenging upgrade scenario is being experienced by around 300,000 Microsoft customers (right now) who are using Dynamics GP, SL, NAV, AX, and Business Edition. They are being encouraged to upgrade to Microsoft Dynamics 365, and this complicated 12-step process requires considerable IT resources and can last up to six months. This means additional expenditures of time, resources, and money to maintain existing processes. Dynamics SL, GP, AX, and NAV were separate systems obtained by Microsoft, and each received separate support, so upgrades became increasingly problematic as time passed (creating silos).
On-premise ERP solutions can also be complicated and costly to maintain as technology continues moving toward the cloud. Previous versions can lose support from the ERP solutions providers, so manufacturers are unable to upgrade, they can experience version lock, or they could be forced to migrate to a new completely different system before they are ready.
NetSuite has always been a fully-integrated solution so its customers can avoid situations like these. Because it offers a complete business solution under one platform, upgrades are streamlined, and data or communications silos are eliminated. As a cloud-based solution, NetSuite upgrades are globally available, and the software is always current. Additionally, all customizations are carried forward during upgrades, so manufacturers are not required to overhaul, develop costly middleware solutions or junk existing customizations.