Embrace Flexible Fulfillment Options to Deliver Omnichannel Experiences
Shoppers hold a majority of the power in the customer-brand relationship, and omnichannel experiences are becoming the new normal. Shoppers expect a range of purchase, fulfillment, and return options that include make-to-order and buy online, pick up in-store (BOPIS).
For fulfillment, this changing dynamic has raised the importance of cross-channel inventory visibility, real-time business intelligence, and order flexibility as the same inventory might need to support a mixture of wholesale, ecommerce, and retail orders.
NetSuite seamlessly integrates order management with ecommerce and financials, enabling companies to deliver omnichannel experiences. As a fully-integrated system, it provides a single version of the truth across all channels for pricing, orders, inventory, payment, and returns processes.
Business intelligence is another vital element as NetSuite comes with exception management, configurable dashboards, and reports required for scaling and monitoring fulfillment operations.
With NetSuite, a wide variety of fulfillment options are possible, including store fulfillment, direct ship from a warehouse, drop ship, and continuity/subscription programs. Companies are empowered to deliver the perfect order with omnichannel inventory visibility, order lifecycle dashboards and monitoring, and distributed order orchestration.
Additionally, NetSuite’s warehouse management system (WMS) provides the flexibility to work with internal and external fulfillment providers. It includes advanced pick, pack and ship functionality, and integration with key shipping providers. NetSuite also supports the digital fulfillment process and can be integrated with the customer’s preferred service providers.